Corporate Social Responsibility
(CSR) Policy
At SOS Group Services Ltd, we are committed to conducting every business undertaking with the highest standards of integrity, safety, and environmental stewardship. Drawing on over 50 years of engineering heritage across the West Midlands, we actively foster workforce wellbeing, minimise our carbon footprint, and invest into grassroots community initiatives.
Who We Are & What We Stand For
Headquartered in Solihull and operating across Birmingham, Warwickshire, Staffordshire, and Shropshire, SOS Group Services provides comprehensive civil engineering, drainage works, trenchless water mains replacement, building maintenance, and aerial drone surveying.
Whether delivering reactive repairs for private residential homeowners, planned preventative maintenance for commercial landlords, or capital works for local councils, our operations are held to the highest benchmark of ethical, environmental, and social accountability.
Key Accreditations & Standards
- Equality Act 2010 & Human Rights Act
- CHAS & SafeContractor Accredited
- EA Upper-Tier Licensed Waste Carrier
- EUSR Water Hygiene & WRAS Approved
- CPCS, CSCS & CITB Qualified Operatives
Our Four CSR & ESG Commitments
A structured framework designed to safeguard our people, elevate client confidence, decarbonise our operations, and enrich the Midlands community.
Looking After Our Employees
We believe that a respected, fully qualified, and safe workforce is the cornerstone of exceptional engineering delivery.
Equal Opportunities & Human Rights
We strictly meet and exceed the Equality Act 2010 and the Human Rights Act. We operate a zero-tolerance policy towards discrimination, harassment, or victimisation.
Health & Safety Excellence
Robust Health, Safety, Quality & Environmental (HSQE) policies. Our active H&S committee convenes monthly to audit working protocols, inspect plant, and verify all legislative updates.
Comprehensive Training Matrix
All site staff maintain certified qualifications, including CITB, CPCS plant tickets, EUSR Water Hygiene Blue Cards, Confined Spaces entry, and Asbestos Awareness.
Continuous Professional Development (CPD)
Structured annual reviews, apprentice mentoring, and fully funded technical certifications to foster internal career progression.
Fair Pay & Direct Employment
We pay above the Real Living Wage, provide key operatives with modern company vehicles, and avoid insecure zero-hours arrangements in favor of direct, permanent contracts.
Mental Health & Wellbeing Support
A confidential 24/7 Employee Assistance Programme (EAP) providing occupational health, counselling, and flexible working arrangements where operationally viable.
Looking After Our Customers
Delivering transparent, safe, and cost-effective multi-disciplinary solutions with zero compromises on quality.
Structured KPI & SLA Reviews
Regular performance review meetings with local authority framework managers and commercial facilities directors to track first-time-fix rates and response metrics.
Dual Quality & Safety Audits
Routine site inspections conducted by both internal quality auditors and independent safety consultants to maintain pristine site housekeeping and regulatory compliance.
Transparent, Fixed-Price Costing
Detailed written specifications and itemised quotations before work commences. No hidden fees or inflated emergency callout surcharges.
24/7 Rapid Emergency Availability
A dedicated round-the-clock emergency desk ensuring emergency drainage, burst main, and structural repairs receive immediate dispatch across the West Midlands.
Insurance Liaison Support
Comprehensive CCTV survey footage, WRC-compliant drainage reports, and engineer incident write-ups provided directly to insurers to expedite claims.
Collaborative Communication
Face-to-face stakeholder briefings, cloud-based job tracking, and post-completion handover packs for complete operational transparency.
Environmental Sustainability & Net Zero
Systematically reducing the ecological footprint of our civil and drainage operations across the West Midlands.
Clean Vehicle Fleet (Euro 6 & EV)
100% of our active fleet complies with strict Euro 6 clean air zone standards. We are actively phasing in electric and hybrid commercial vans in line with UK Net Zero milestones.
Intelligent GPS Route Optimisation
Telematics and automated dispatch minimise transit mileage, reduce engine idling, and lower overall fuel consumption across our regional response teams.
Circular Waste Economy & Aggregate Recycling
We operate an Environment Agency Upper-Tier Licensed Waste Carrier service. Soil, hardcore, and concrete excavated during groundwork are crushed and repurposed as certified sub-base.
Trenchless 'No-Dig' Priority
By prioritising pneumatic impact moling and cured-in-place pipe (CIPP) drain relining, we dramatically cut down on heavy excavation, soil disposal, and road closure congestion.
Sustainable Sourcing & Water Conservation
We exclusively install WRAS-approved water infrastructure fittings and utilise recycled water systems where feasible during high-volume sewer jetting operations.
Paperless Engineering Operations
100% digital site reporting, risk assessments (RAMS), photographic sign-offs, and invoicing via secure mobile cloud technology.
Community Engagement & Social Value
Investing back into the neighbourhoods, grassroots sports clubs, and charitable foundations that sustain our region.
Grassroots Sports Sponsorship
Proud sponsors of Solihull Moors Football Club community initiatives, Knowle & Dorridge Cricket Club, and Knowle Football Club, fostering youth athletics.
Charity Fundraising Campaigns
Annual fundraising drives and match-funding for life-saving regional charities, including Midlands Air Ambulance, Cure Leukaemia, and local hospice care.
Paid Employee Volunteering Days
Every member of our team is granted one fully paid working day per calendar year to volunteer with a registered charity, community project, or local conservation team.
Midlands Supply Chain Priority
Whenever sourcing materials, plant hire, or specialist support, we deliberately prioritise independent merchants and subcontractors based within the West Midlands.
STEM & Trades Mentorship
Active participation in local school careers talks and vocational apprenticeships, inspiring the next generation of civil engineers and drainage technicians.
Community Hardship Assistance
Emergency pro-bono assistance and discretionary discounts provided to vulnerable elderly residents and community centres facing sudden drainage failures.
Community Partnerships & Sponsorships
We take pride in active grassroots partnerships across Solihull, Birmingham, and the wider Midlands region.
Solihull Moors FC
Supporting grassroots football development and community outreach across the Solihull borough.
Knowle & Dorridge CC
Investing in junior cricket coaching, grounds maintenance, and grassroots facilities.
Knowle Football Club
Supplying junior team kits and supporting community match fixtures throughout the season.
Midlands Air Ambulance
Helping keep life-saving rapid response helicopters operational across our operational area.
Cure Leukaemia
Corporate donations and sponsored physical challenges supporting clinical trials and patient care.
West Midlands Food Aid
Winter collection drives and direct logistical van support for local Birmingham community foodbanks.
Staff Paid Charity & Community Day
Each year, SOS Group Services affords every employee one full paid working day to volunteer for a community initiative, sports coaching programme, or registered environmental restoration project of their choice.
Request Our Complete Compliance & ESG Pack
Tendering a commercial facilities contract or local authority framework? Our compliance department can issue our full documentation pack including Public Liability Insurance (£10M), CHAS certificates, Environmental Waste Carrier Licences, Modern Slavery declarations, and site-specific RAMS.